Privacy Policy

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing address, and payment information when you make a purchase or create an account.
• Project Information: Photos, images, and files you upload for retouching services, along with your specific requirements and instructions.
• Communication Data: Information from your communications with us, including customer support inquiries and feedback.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

We use the information we collect to:

• Process and fulfill your orders, including photo retouching services
• Communicate with you about your orders, services, and account
• Provide customer support and respond to your inquiries
• Send you marketing communications (with your consent)
• Improve our services, website, and customer experience
• Detect and prevent fraud and ensure security
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., payment processors, hosting providers, email services).
• Professional Retouchers: Our team of professional retouching artists who work on your projects under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure cloud storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information

To exercise these rights, please contact us at welcome@optivio-studio.com

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

Your uploaded images and project files are typically retained for 90 days after project completion, unless you request earlier deletion or extended storage.

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.